Responsible Gambling

Keep play personal

Use Fastpay for personal entertainment, not for profit. Gambling can result in financial loss, so choose limits that fit the way you want to play. Your account must remain yours alone. Never give another person access, including a minor.

Choose limits for your account

You can set limits on deposits, losses, wagers and sessions. Each limit can cover a day, a week or a month.

Open the Personal Limits section in your account to choose the type of limit and how long it should remain active. You can also ask the support team to apply a limit through live chat or e-mail. State the limit you want and its duration so the team can add it to your account.

Deposit limits cannot be applied to cryptocurrency deposits because of the nature of those payments. The other listed account limits remain available as described above.

Take a cooling-off period

A cooling-off period gives you a temporary break. You can pick a single day, three days, a week, a month, three months or six months.

Select the period in Personal Limits or contact support through live chat or [email protected]. Tell the team which period you want applied.

Choose self-exclusion

Self-exclusion covers longer periods, either one year, three years or forever.

You can arrange self-exclusion in the Personal Limits section, through live chat or by writing to [email protected]. Be clear about the period you want.

Protect access to your account

Keep your username and password private and take steps to stop anyone else from obtaining them. If you suspect hacking or another security breach, report it immediately. We may suspend an account when we suspect that somebody else is using it.

Do not let a child or any other third party use your account. Transactions entered with the correct username and password are treated as valid unless unauthorized access or loss results from a security breach in our systems or those of our service providers.

If you have a responsible gaming complaint

Send a complaint through support or the Complaints form within six months of the issue. Responsible gaming complaints are handled first. We confirm receipt within one week and provide a written response within four weeks. A complex case or a need for more information may extend that period once by up to four weeks.

For help with limits, cooling-off, self-exclusion or a responsible gaming complaint, use live chat or e-mail [email protected].