Terms of Play

These terms apply when you register, hold an account or play with Fastpay. By using your account, you accept these rules and acknowledge that gambling can cause financial loss.

Can you open an account

You must be at least 18 years old, or older if the law where you live sets a higher legal age. You are responsible for checking and following your local rules.

Residents of a number of countries and territories cannot deposit or play for real money. We may verify where you live. Some games are also closed in certain places because their providers require it. Getting around a provider block with a VPN is prohibited, and winnings from such play may be confiscated.

Your account is for personal entertainment, not commercial profit.

One account belongs to one person

You may have only one account at a time. We may review accounts that share an IP address, a home address, a device, a payment wallet, a bank card or any other identifying detail to determine whether they are duplicates. Creating or using more than one account leads to cancellation of all payments and termination of the accounts that break this rule. Bonuses and winnings from a duplicate account will be void, and we may require you to return funds already withdrawn from it.

Register with true, complete information and keep it current. Do not let anyone else use your account, including a minor. Keep your username and password private. Tell support immediately if you suspect hacking or unauthorized access. We may suspend the account if we believe another person is using it.

How verification works

KYC checks confirm your identity, age, address, control of a payment method and, where required, your source of funds or wealth. We may ask for government-issued identification, proof of address, proof of payment, an explanation of account activity or further information. A video call or phone call may also be requested.

KYC is obligatory when cumulative payments reach 2,000 EUR. Checks may also take place at registration, before a deposit or withdrawal, after changes to your details or payment method, when unusual activity appears, or when legal and risk thresholds require them.

A review may take up to 30 working days after all requested documents have been provided. We may suspend actions on the account until verification is complete. If we cannot reach you by e-mail or phone within two weeks from your withdrawal request, the account will be locked for failure to complete KYC. Completing one check does not prevent us from asking for current or additional information later.

If you do not provide requested documents, you cannot receive payments. Continued refusal or lack of contact may leave the account suspended and then closed. An outstanding balance remains payable after the required checks. Funds confirmed as obtained through unlawful means or a breach of these terms will be retained.

Deposits and payment ownership

The minimum deposit is 15 CAD, depending on the payment method. Ask support which methods are available for your country.

Use only a payment account that belongs to you. Third-party payment systems are prohibited. We are not responsible for funds lost through third-party accounts, and winnings from third-party deposits will be void.

Deposit limits cannot be applied to cryptocurrency deposits. Every deposit is for entertainment and must be wagered three times. You must place bets totaling three times the deposit before a withdrawal connected to it becomes available. We may cancel payments until that requirement is met.

Withdrawals and their limits

The minimum withdrawal is 30 CAD, depending on the method. Unless promotional terms say otherwise, the maximum processed for one player is 7,500 CAD a day and 75,000 CAD a month. Progressive jackpots are outside these limits and are paid in full. A payment method may have its own limit, in which case the withdrawal may be made in instalments.

Where reasonably possible, withdrawals, refunds and reversals go back to the original payment source. Before paying out, we may ask you to prove that the payment account is yours, to pass further checks, to show where your funds come from or to give other payment details. If the original method is unavailable or prohibited, we may select another.

If your bets since the last deposit are not above three times that deposit for slots, or ten times for live or table games, a withdrawal carries a 10% fee. You must confirm the fee through live chat or e-mail. We decide whether to approve that withdrawal with the fee. Low-risk roulette play covering both sides or 25 or more of 37 numbers does not count toward this wagering test.

You may make two free withdrawals in 24 hours. Several requests made in a row without a new deposit count as one withdrawal. A withdrawal followed by a new deposit counts as a separate withdrawal. A 10% fee applies from the third payment in 24 hours, subject to your confirmation through live chat or e-mail and our decision to approve it.

When a bonus is at risk

Do not use stolen cards, duplicate accounts, false registration data, forged or altered documents, third-party deposits or any other method intended to gain an unfair promotional advantage. Advantage play, duplicate accounts, third-party deposits and false documents make related winnings and promotions void. We may also bar access indefinitely when promotional abuse or fraud is detected.

If an expected bonus is missing, contact support before placing any bet. Once you have bet, the cash part cannot be restored.

Fees and taxes

You are responsible for all fees and taxes on winnings under the rules where you live. Banks and payment providers may charge transaction fees. You are responsible for fees or commissions on withdrawals.

Errors, manipulation and fraud

If a wager or payment is accepted in error, we may cancel the affected wagers and return the account to its earlier state, or settle them again on the correct terms. An amount, bonus or winnings credited by mistake remain ours and will be void. Money withdrawn when it was not yours becomes a debt to us, and an incorrect credit must be reported within 24 hours. Fraud, collusion, chargebacks, disguised transfers, manipulation and attempts to exploit an error may lead to investigation, suspension, recovery of winnings or costs, closure of the account and retained payments. Report errors immediately, and accept the server result when it differs from your screen.

Why access may be suspended or terminated

We may suspend or terminate an account when required by law, a regulator, security requirements or these terms. Reasons may include a suspected rules breach, fraud or unlawful activity, false or misleading information, incomplete KYC or security checks, an unauthorized payment account, promotion abuse, collusion, cheating, duplicate accounts, or a request from an ADR provider, law enforcement or another competent authority.

During a review, access to games and payments may be restricted. Legitimate and undisputed funds may still be returned after verification and compliance checks. We may deduct chargebacks, fees, improperly obtained bonuses and other amounts you owe. Funds may be withheld, confiscated or sent to the relevant authorities where the law requires it or they are reasonably suspected to be linked to fraud, crime, sanctions breaches or a violation of these terms.

Dormant accounts

An account with no log-in or log-out for twelve consecutive months becomes dormant. While its balance is positive, we may charge a monthly administrative fee of at least 25 EUR, or the equivalent in the active balance currency. We notify you by e-mail. The fee stops when the account is reactivated or its balance reaches zero.

How to make a complaint

You may complain free of charge within six months of the issue. Send the complaint through support or the Complaints form.

We confirm receipt within one week, explain the review and provide an estimated timetable. We answer within four weeks. A complex case or a need for more information may extend that period once by up to four weeks, and we will notify you in writing. If requested information is not supplied in time, the complaint may be closed. Responsible gaming complaints are handled first.

You receive a final written answer. If our internal process does not resolve the matter, you may refer it to the independent ADR provider EGIS.

Changes and governing terms

We may update these terms. We will tell you about material changes in a timely and reasonable way. An updated version applies from publication unless stated otherwise, and you will be asked to accept it. If you do not accept it, you may receive your outstanding balance. The English version applies over translations.

Your contract is with Kika Technology B.V., incorporated in Curaçao and licensed by the Curaçao Gaming Authority under licence no. OGL/2023/147/0081, and disputes are settled exclusively by arbitration in Curaçao under the Curaçao Civil Procedure Rules.